About You:
An ideal candidate is a highly entrepreneurial business builder who doesn't want to work in a large organization where they might lack the creative freedom to create. They will have the authority and accountability to exponentially grow the government business unit at HiPER. They embody adaptability and resourcefulness, consistently garnering praise for their empathy, intellectual curiosity, instinct, and operational prowess. They personify commitment, loyalty, empathetic communication, trust, and courage, setting a high standard for excellence.

Role Overview:

As a Full-Time Associate at HiPER Solutions, you’ll play a vital supporting role in ensuring an exceptional client experience. Working closely with the Senior Associate, you’ll help facilitate smooth client interactions, track progress, and contribute to strategic relationship management. This is a growth-oriented role that offers exposure to client-facing experiences and opportunities to develop leadership skills over time.

Key Responsibilities:

Client Experience & Communication

• Assist in developing and maintaining client journey maps to ensure an excellent client experience.

• Support the Senior Associate in managing client success initiatives and maintaining high engagement levels.

• Communicate project updates to the Project Coordinator/Manager when relevant developments arise from internal client discussions.

Meeting & Call Support

• Prepare meeting notes and agendas for client-facing calls.

• Attend client meetings to take clear, actionable notes and ensure follow-ups are tracked.

• Assist in post-call follow-up communication, ensuring that all action items are addressed or escalated appropriately.

Client Interaction Coordination

• Manage scheduling and coordination of client calls if previously involved in related interactions.

• Support the Senior Associate in ensuring all follow-up meetings are booked and expectations are clearly communicated.

Learning & Development

• Begin developing the ability to identify new leads and opportunities within existing accounts.

• Progress toward co-leading client interactions such as Executive Insight (EI) debriefs and monthly check-ins.

• Co-lead structured client engagements like Team Style Share Outs and Team Insights meetings.

Who You Are

• Detail-oriented and organized, with strong note-taking and follow-up skills.

• Proactive communicator who’s comfortable managing up and working in partnership.

• Eager to learn and grow into a client-facing leadership role.

• Adaptable, resourceful, and passionate about improving team performance and culture.

Preferred Qualifications

• 0–2 years of professional experience (internships, co-ops, or entry-level roles welcome).

• Strong written and verbal communication skills.